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Ordering Troubleshooting

Updated At Feb 24, 2024

Ordering

How can I order a color swatch/Fabric sample?

we can send some pieces of sample fabrics/Swatch to you.

#1. send by DHL/UPS
samples are free but shipping will cost about $15.
also we can send a whole chiffon color swatch. it cost about $40 and it contains more than 70 kinds of chiffon colors.

#2. send by Air mail
if you just need a small piece of 1-5 kinds of colors and accept it arrive in 15-20 days, we can send by air mail and it cost $8

How can I cancel a unpaid order?
 
By default unpaid orders will be auto canceled. so you don't need to send emails to request cancel.

How can I cancel a paid order?
 
Orders can be cancelled before shipping. Please refer to our Cancellation Policy.

How to modify my Shipping Address?
 
Shipping Address can be modified before the order is shipped out. Please send us email for us to modify it for you.

How to modify my order?
 
For unpaid order,please place an new order with the correct information.For paid order, please Contact US in 24 hours after your payment. otherwise please check our modification policy

Can I make a order with my own pictures?
 
Can't find your favourite dresses on our website? Don't worry, We provide make to your own picture serivce, you design, we make. to submit a DIY order request, Click DIY orders...

I found a favourite style dress on anothre web site, can you custom make it for me?
 
Competely fine, Just check above and submit a a request.

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